01 WHERE DO I GET A CLAIM NUMBER? Your insurance company issues claim numbers at the time you report your accident. Just jot it down and bring it in when you come in to begin the repair process, Prime Collision Center will do the rest.
02 ARE YOU OPEN ON SATURDAY? Yes, we are open 10:00am -6:00pm
03 CAN YOU MATCH THE PAINT COLOR? We take special pride in our ability to match factory finishes as the final step in the restoration process.
04 CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP? Yes. Just let us know what other work you would like done so that he or she can make the necessary arrangements.
05 HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE? We can give you an estimate of the time it will take to complete the repairs to your vehicle.
06 HOW CAN I GET A RENTAL CAR? If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
07 HOW WILL I KNOW WHEN MY CAR IS DONE? You will be notified when your vehicle is ready to be picked up. Feel free to call or email us during the repair process if you have questions or concern.
08 WHAT FORMS OF PAYMENT DO YOU ACCEPT? The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa & MasterCard. Also, cash and checks are always welcome.
09 CAN I WASH MY CAR? RECOMMENDATIONS AND PRECAUTIONS IIN THE FIRST 30 DAYS?
DO. Wash the vehicle by hand with cool water and a very mild car wash solution using soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
DON'T. Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.
10 RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T. Do not wax or polish the vehicle. This will allow the finish to dry and harden completely